Terms & Conditions

Terms and Conditions of Purchase & Use

1. Product Condition Categories

CFU Ltd specialises in the sale of end-of-line, ex-demonstration, ex-liquidation, and second-user (refurbished) IT equipment. All goods offered for sale fall strictly under these categories. If you have any questions regarding the cosmetic or operational history of an item, please contact our team before making a purchase.

2. Payment, Shipping, & Transit Damage Restrictions

PayPal Address Policy: To comply with anti-fraud security regulations, we only ship goods to your registered PayPal address. Under no circumstances can we reroute a package to an alternative delivery address.
Product Imagery: Photographs used on our website or listings are for illustrative purposes. While many images show the actual item for sale, variations may occur. Please contact us prior to purchase if you require specific clarification.
24-Hour Damage Reporting Window: You must thoroughly inspect your item immediately upon arrival. Any physical damage to the item or its packaging caused during transit must be reported to us via phone or email within 24 hours of delivery. Failure to report transit damage within this 24-hour window may void your ability to claim for courier damage, as it prevents us from filing a claim with our insurers.

3. Warranty Terms & Return to Base (RTB) Policy

All equipment is sold with a warranty unless the item description explicitly states otherwise.

Warranty Periods: Peripherals carry a 30-day RTB warranty. Monitors carry a 60-day RTB warranty. All other systems carry the specific warranty period highlighted in their individual product description.
Return to Base (RTB) Process: In the event of a technical issue, please contact us first, as many problems can be resolved remotely. If a return is necessary, you are responsible for the carriage costs to return the item to our workshop. Once repaired, we will return the item to you at our expense (except for "Collection Only" items, which must be dropped off and collected from our showroom).
Consumables Exclusion: Laptop batteries and chargers are classified as consumables. Due to their nature, they are strictly excluded from warranty coverage.

4. Warranty Exclusions & Inspections

We rigorously test all returned items to verify the reported fault. We reserve the right to reject a warranty claim and return the product to you at your expense under the following conditions:

Security Seals: Any missing, tampered, or broken warranty security seals will immediately void the warranty.
Misuse & Damage: No claim will be accepted if the fault stems from accidental damage, user misuse, neglected maintenance, or wear and tear occurring after delivery.
Software Issues: Faults or system corruption caused by user-installed apps, software updates, or operating system modifications are not covered.
Inadequate Packing: Items must be returned securely packed (ideally in original packaging) and fully insured. We accept no liability for goods damaged in transit due to poor packaging.
No Fault Found: If our technicians test the unit and find it to be fully functional with no faults present, you will be liable for the return shipping costs.

5. Resolution of Claims

If a genuine hardware fault is identified within the warranty period and cannot be repaired, we will discuss providing an equivalent replacement. If an appropriate replacement is unavailable, a refund will be issued.

6. Order Cancellations by CFU Ltd

While we aim to fulfil every order, we reserve the right to cancel an order prior to dispatch for valid reasons, including stock shortages, pricing errors, or incorrect product descriptions.

If we cancel your order, we will offer alternative options where possible, or issue a full refund within 14 days of cancellation.
We may also cancel your order post-dispatch if a courier is unable to deliver the item and you fail to arrange re-delivery or collection within 14 days. In these instances, your refund will be subject to deductions for courier return fees and non-refundable PayPal transaction fees.

7. Limitation of Liability

Commercial Use: Our products are sold for domestic and private use. We accept no liability for business losses, loss of revenue, loss of data, or business interruption if you use the products for commercial, resale, or business purposes.
Unforeseen Loss: We are not responsible for any loss or damage that could not have been reasonably foreseen by both parties at the time of purchase.
Statutory Rights: Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, defective products under the Consumer Protection Act 1987, or any other liability that cannot be legally limited under UK law.

8. Privacy & Data Protection

We take your privacy seriously. Any personal information you provide to us will be used solely to process your order, deliver your goods, and provide post-purchase support. We will only share your data with third parties (such as couriers) to fulfil your order, or where explicitly required or permitted by UK law.

9. Returns Policy Reference

For detailed information regarding order cancellations, change-of-mind cooling-off periods, and delivery damage claims, please refer directly to our Shipping, Delivery, and Returns page.

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