Shipping, Delivery and Returns

• PayPal Address Policy: To comply with security regulations, we only ship to your registered PayPal address. We cannot deliver to alternative addresses.
• Order Cancellations: If you choose to cancel your order after payment has been processed, your refund will be subject to the deduction of the non-refundable PayPal transaction fee. PayPal retains this processing fee, and it cannot be recovered.
• Third-Party Shipping Companies: If you arrange delivery to a forwarding or shipping company, our responsibility ends once the item is safely delivered to that company.
• Delivery Rates & Couriers: Most items are shipped via Royal Mail 2nd Class or Parcelforce 24. You can view exact shipping costs in your basket before completing your purchase.
• Delivery Areas: We ship to the UK Mainland only. We are unable to deliver to the following postcodes: PH19-44, PH48-50, IV, KW, PA20-88, ZE, KA27-28, and HS.
• Dispatch Times:
  • Orders placed before 1:00 pm on weekdays aim to be dispatched the same day.
  • Orders placed after 1:00 pm, on weekends, or during Bank Holidays are typically processed within 24 hours / 1 working day (e.g., weekend orders ship on Monday, or Tuesday if Monday is a Bank Holiday).
  • Please note: As we run an active workshop and showroom, same-day dispatch is an aim rather than a guarantee.
• Delivery Days: Deliveries take place Monday to Friday only, unless otherwise specified.
• Showroom Collection: All online purchases can be viewed, paid for, and collected directly from our Bolton showroom.

• Check for damage: If the box shows signs of damage, note this clearly on the courier's delivery slip and cross out any pre-printed text stating the goods were received in good condition.{C}{C}
• Driver inspections:{C} We highly encourage you to open and inspect the goods in front of the delivery driver before signing.{C}{C}
• Liability:{C} Per our courier's strict claims policy, if you sign for a damaged package without noting the issue on the delivery slip, you will be liable for the damage.

1. Contact Us First: Phone or email our team. Many technical hitches can be resolved quickly over the phone.
2. Return Shipping: If the item needs to come back to our workshop, you must arrange and pay for the return shipping.
3. Turnaround & Return: We treat warranty claims as an urgent priority. Once repaired or resolved, we will ship the item back to you at our expense.

• Secure Packaging: Returns must be properly packed, ideally in their original packaging. Any transit damage caused by inadequate packing or insufficient shipping insurance will void the warranty claim.
• Warranty Seals: Any broken or tampered warranty seals will immediately void the warranty with no exceptions.
• User Misuse: Warranties do not cover faults caused by failure to follow manufacturer instructions (installation, use, or maintenance), or any unauthorized alterations/repairs made without our written consent.

• Faulty Goods: If an item bought in our showroom develops a manufacturing fault within its warranty period, we will carry out a repair free of charge. Note: This does not cover software issues, accidental damage, or consumable parts like batteries and chargers.
• Change of Mind / Non-Faulty Returns: Unlike online shopping, there is no automatic right to return goods bought directly in our showroom if you change your mind, buy the wrong item, or no longer want it.
• Manager's Discretion: Any return, exchange, or credit note for non-faulty goods is granted entirely at our sole discretion and is not guaranteed.
• Handling Fee: If we do agree to accept a non-faulty item back into stock as a gesture of goodwill, it will be subject to a 20% restocking and handling fee.
• Expert Advice: Because all showroom sales are final, we highly recommend making full use of our sales team for advice prior to making a purchase.
• Terms & Conditions: As with online purchases, broken warranty seals, unapproved repairs, or failure to follow manufacturer instructions will void your showroom warranty. Your statutory rights remain unaffected.

• Speedy, efficient, and reasonably priced service
• Custom quotes available upon request
• Please contact the store directly via phone or email for details.

• Phone: 01204 388600
• Email: esales@cfultd.com
• Address: Visit our showroom in Bolton
• Opening Hours: Monday to Friday: 9:00 am – 5:30 pm | Saturday & Sunday: Closed